Normative
At the centre
If you bring a calm, non-noisy animal that is a good companion of all animals it can be in your care under your resposibility.
Around the horses
Do not feed the horses, they have regular diets and some foods can be indigestible, you also have to know how to feed them; This option will be possible at a certain time always with a member of the team. If you bring tasty snacks for the horses they will be delighted, you can give it to a member of the team.
At the show
It is not possible to take photos with flash, nore is it possible to use them for advertising purposes.
Silence your mobiles.
Do not eat during the show, some horses might hear it and can get distracted.
Tickets have a
Requirements
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Children must be accompanied by an adult
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Adults and caregivers are responsible for minors in their care
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People with special needs can enter without a ticket, their caregivers need ticket
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The entry of alcoholic beverages is not allowed
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There are spaces enabled for smoking, you cannot smoke in all places
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It is not allowed to bring in food, with the exception of meals for children under 3 years of age, people with allergies, diabetes, or with any important requirement not mentioned
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Inform about possible allergies and check what is feasible for you or the minor in charge
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Eating during the show is not allowed
Please check the packages for allergic minors, for adults remember to notify and confirm
Please note that you can only take photos for your personal use and not for commercial purposes
Do not use flash
Cancellation and change policy
You can cancel up to 48 hours before the full refund of the amount.
You can change up to
For changes and cancellations on date, please contact the point of sale to proceed.
At Equifantasy we take a period of one week to proceed with the refund.
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Cancelación con 48 horas de antelación para la devolución del importe
Cancellation by Equifantasy due to weather conditions, full refund of the amount.
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Reservations for VIP experiences must be made 72 hours in advance.
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Everyone needs a ticket to participate in the experiences.
VIP experiences tours are in high demand and may have limited availability.